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Terms of Service
Effective Date: October 25, 2026
Last Updated: October 25, 2026
1. Introduction
Welcome to BRASNETT MODE LTD.
These Terms of Service govern your access to and use of our website, https://brasnettmode.net, and your purchase of products through our online jewellery store.
BRASNETT MODE LTD specialises in women’s jewellery and fashion accessories, offering products that may include necklaces, bracelets, rings, earrings, and other jewellery pieces.
We aim to provide customers with clear product information, transparent purchasing conditions, and reliable customer support.
Please read these Terms carefully before placing an order.
By using our website, you agree to comply with the provisions applicable to your website use. When you purchase products from us, the relevant contractual terms form part of your purchase agreement.
Nothing in these Terms excludes or restricts statutory consumer rights that cannot lawfully be limited.
2. Company Information
This website is operated by:
Legal Company Name: BRASNETT MODE LTD
Registered Business Address:
4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM
Official Website: https://brasnettmode.net
Customer Service Email: payment@brasnettmode.net
Telephone: +44 7883404547
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
General Response Target: 1–2 business days.
3. Scope of Our Services
BRASNETT MODE LTD operates an online retail website offering women’s jewellery and related accessories.
Depending on product availability, our collections may include:
Necklaces and pendants.
Rings.
Bracelets and bangles.
Earrings.
Jewellery sets.
Other fashion jewellery accessories.
Product styles, materials, colours, sizes, and availability may change.
The products available for purchase are those displayed on our website at the time of ordering.
4. Eligibility and Customer Responsibilities
By placing an order, you confirm that you have the legal capacity to enter into a purchase contract or the necessary permission under applicable law.
You agree to provide accurate information during checkout, including:
Full name.
Email address.
Billing details.
Delivery address.
Contact telephone number, where required.
You must use a payment method that you are authorised to use.
Customers are responsible for reviewing their order details before submitting payment.
5. Jewellery Product Information
We aim to describe our jewellery products accurately.
Product information may include:
Product name.
Jewellery type.
Material composition.
Colour and finish.
Dimensions.
Ring size or bracelet length.
Product photographs.
Care recommendations.
Price and availability.
Customers should review the product description before purchasing.
Minor variations in colour or appearance may occur because of lighting, photography, and screen settings.
However, products must conform to their descriptions and applicable consumer protection requirements.
6. Jewellery Materials and Finishes
Jewellery products may be manufactured from different materials depending on the item.
These may include stainless steel, metal alloys, plated finishes, or other materials identified in the product description.
The material and finish of each item should be confirmed on its individual product page.
We do not represent all jewellery as solid gold, sterling silver, hypoallergenic, waterproof, or suitable for sensitive skin unless the relevant claim is accurate and supported.
Customers with known sensitivities should review the available material information before purchasing.
If you require additional product details, please contact customer support.
7. Jewellery Sizes and Measurements
Jewellery sizing may vary according to product design and manufacturing specifications.
For rings, customers should review the applicable size information before ordering.
For necklaces and bracelets, customers should consider the stated length and fit.
Where measurements are available, they should be used as the primary reference.
If you are uncertain about a product’s size, please contact us before purchasing.
8. Product Availability
All products are subject to availability.
We aim to keep stock information accurate, but inventory levels may occasionally change.
If a product becomes unavailable before we accept an order, we may decline that order and arrange a refund of any payment already collected.
If we cannot fulfil an accepted order, we will contact the customer and provide an appropriate remedy.
We will not substitute a materially different item without the customer’s agreement.
9. Prices and Currency
Product prices are displayed in the currency indicated on our website and at checkout.
The total amount payable, including shipping charges and applicable taxes collected by us, will be presented before the order is confirmed.
We may update product prices at any time.
Price changes will not affect an existing binding contract unless a lawful adjustment is agreed.
Customers using a different currency may incur conversion fees charged by their bank or payment provider.
10. Placing an Order
To purchase jewellery through our website:
Browse the available products.
Select the desired item.
Choose the available size, colour, or variation.
Add the item to your shopping cart.
Proceed to checkout.
Enter accurate billing and delivery information.
Select an available shipping method.
Review the order total.
Complete payment using an available payment method.
Customers should check their order information carefully before submitting the order.
11. Order Acknowledgement and Acceptance
After an order is submitted, an automated acknowledgement may be sent to the email address provided during checkout.
This confirms that we have received the order request but does not necessarily constitute acceptance.
A binding contract is formed when we expressly accept the order, normally through a dispatch confirmation or another clear acceptance notice.
We may decline an order before acceptance for legitimate reasons, including:
Product unavailability.
Payment authorisation failure.
Suspected fraudulent activity.
Delivery restrictions.
Material pricing or listing errors.
Where payment has already been collected for an order that is not accepted, we will arrange an appropriate refund.
12. Payment Methods
The payment methods available for an order are displayed during checkout.
Payments may be processed through third-party payment providers integrated with our WooCommerce website.
Customers must provide accurate payment information and use authorised payment methods.
We may undertake reasonable transaction verification and fraud-prevention checks.
We do not request complete payment card numbers or card security codes through ordinary customer service emails.
Payment information is handled according to our Privacy Policy and the arrangements of the relevant payment provider.
13. Payment Security
We aim to use appropriate technical and organisational measures to support secure online transactions.
Payment processing may involve third-party providers that maintain their own security controls and compliance obligations.
The precise handling of payment card information depends on the payment integration used at checkout.
Customers should avoid sharing payment credentials, passwords, or sensitive financial information through unsecured communications.
If you suspect unauthorised activity relating to an order, please contact us promptly.
14. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before dispatch.
However, changes may not be possible once an order has entered the shipping process.
If the order has already been dispatched, statutory cancellation and return rights may still apply.
Please refer to our Returns & Exchanges Policy for further information.
15. Order Processing
Our standard order processing estimate is:
1–3 business days
Business days are Monday to Friday, excluding UK public holidays.
Processing time may include payment verification, stock confirmation, jewellery preparation, packaging, and dispatch arrangements.
Order processing time is separate from shipping transit time.
16. Shipping and Delivery
We offer delivery within the United Kingdom and to selected international destinations, subject to the options available at checkout.
Estimated shipping transit times are:
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom — Standard | 3–7 business days |
| United Kingdom — Express | 1–3 business days |
| European Countries | 5–12 business days |
| United States | 7–15 business days |
| Canada | 7–15 business days |
| Australia | 7–18 business days |
| New Zealand | 7–18 business days |
| Other Supported Destinations | 10–20 business days |
These estimates exclude order processing time.
Shipping charges will be displayed during checkout.
For complete information, please review our Shipping Policy.
17. International Orders and Customs
International orders may be subject to customs procedures, import taxes, duties, or other charges.
Responsibility for these charges depends on the destination, applicable law, and the delivery terms disclosed before purchase.
Where we collect import-related charges at checkout, the relevant amounts will be displayed.
Where such charges are not collected by us, customers may be required to pay them to the relevant authority or delivery provider, subject to the agreed terms.
Certain jewellery products may also be subject to destination-specific import restrictions.
18. Delivery Responsibility
For UK consumer orders, risk in the goods generally remains with BRASNETT MODE LTD until the goods come into the physical possession of the customer or a person identified by the customer.
An exception may apply where the customer independently commissions a carrier that was not offered by us.
Unless a different delivery period has been agreed, UK consumer law generally requires delivery without undue delay and within 30 days after the contract is formed.
Customers retain applicable statutory remedies if delivery obligations are not met.
19. Returns and Exchanges
Eligible jewellery products may be returned under our voluntary return arrangements, subject to the conditions published in our Returns & Exchanges Policy.
For voluntary change-of-mind returns, products should generally be unused, undamaged, and returned with relevant accessories or packaging where reasonably required by the applicable policy.
Any additional voluntary return conditions will not override statutory consumer rights.
Customers should review the Returns & Exchanges Policy before purchasing.
20. Statutory Cancellation Rights
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing eligible goods online generally have 14 days after receiving the goods to notify the retailer of cancellation.
Customers generally have a further 14 days after giving cancellation notice to return the goods.
To exercise this right, you may send a clear cancellation statement to:
Prior authorisation is not required to communicate a valid statutory cancellation.
Certain legal exceptions may apply.
For example, qualifying personalised products may be excluded from the statutory change-of-mind cancellation right.
Sealed goods that are not suitable for return because of health protection or hygiene reasons may also qualify for an exception if the relevant legal conditions are met and the seal has been broken after delivery.
The hygiene exception does not automatically apply to every earring or jewellery item.
Any applicable exception must satisfy the relevant legal requirements and be properly disclosed.
21. Refunds
Refunds will be handled according to our Returns & Exchanges Policy and applicable consumer law.
For statutory cancellations, refunds will be issued within the legally required timeframe.
Where permitted, we may withhold a statutory refund until the goods are received or the customer provides evidence of having sent them back, whichever occurs first.
Refunds will normally be made using the original payment method unless another lawful arrangement is agreed.
Customers will not be charged an additional refund fee where prohibited by law.
22. Faulty, Damaged or Misdescribed Jewellery
Under the UK Consumer Rights Act 2015, goods must meet applicable legal standards, including satisfactory quality, fitness for purpose, and conformity with their description.
If jewellery arrives faulty, damaged, or materially different from its description, customers may have statutory remedies.
Depending on the circumstances, these may include:
Short-term rejection and refund.
Repair.
Replacement.
Price reduction.
Final right to reject.
Please contact customer support with the relevant order details.
Where legally required, we will bear reasonable costs associated with returning faulty or incorrect goods.
Nothing in these Terms limits statutory consumer rights.
23. Jewellery Care and Maintenance
Different jewellery materials and finishes may require different care methods.
Customers should follow any product-specific care instructions.
General recommendations may include:
Avoiding unnecessary exposure to harsh chemicals.
Cleaning jewellery with appropriate materials.
Storing pieces carefully to reduce scratching.
Avoiding excessive force on delicate components.
Following any guidance concerning moisture or cleaning products.
Normal wear and tear may differ from a manufacturing defect.
However, care recommendations do not remove statutory rights relating to faulty or misdescribed products.
24. Allergies and Skin Sensitivities
Some jewellery materials may cause irritation for individuals with particular metal sensitivities.
Customers should review the material information provided on the product page.
We do not guarantee that every product is hypoallergenic or suitable for every individual.
Where a product is expressly described as hypoallergenic or suitable for sensitive skin, the claim must be supported by the relevant product information.
Please contact us if you require clarification about available material details.
25. Promotions and Discount Codes
We may occasionally provide promotional offers or discount codes.
Such offers may be subject to:
Expiry dates.
Eligible products.
Minimum purchase requirements.
Customer eligibility.
Restrictions on combining discounts.
Applicable conditions will be communicated with the relevant promotion.
Promotional offers do not remove statutory consumer rights.
26. Customer Accounts
Where customer account functionality is enabled, customers may create an account to review order information and manage certain personal details.
Customers are responsible for maintaining the confidentiality of their account credentials.
You should notify us if you suspect unauthorised access.
We may take reasonable steps to protect account security and prevent misuse.
27. Acceptable Use of Our Website
Customers must use our website lawfully.
You must not:
Attempt unauthorised access to website systems.
Introduce malicious software.
Interfere with website functionality.
Use fraudulent payment details.
Impersonate another individual.
Submit knowingly false information.
Infringe intellectual property rights.
Use our services for unlawful purposes.
We may take proportionate measures to protect the website, customers, and business operations.
28. Intellectual Property
Unless otherwise stated, original website content, branding, text, graphics, and design elements are owned by or licensed to BRASNETT MODE LTD.
These materials may be protected by copyright, trademark, and other intellectual property laws.
Customers may use the website for lawful personal shopping purposes.
Unauthorised commercial reproduction or distribution of protected content is not permitted without appropriate permission.
Third-party trademarks and other protected materials remain the property of their respective owners.
29. Privacy and Personal Data
We process customer information for purposes including:
Order processing.
Payment administration.
Shipping and delivery.
Customer service.
Returns and refunds.
Website security.
Legal compliance.
Personal information is handled according to our Privacy Policy and applicable data protection requirements, including the UK GDPR and Data Protection Act 2018 where relevant.
Customers should review our Privacy Policy for information about data collection, lawful bases, retention, sharing, and individual rights.
30. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential shopping functions and optional services.
Essential technologies may support shopping carts, checkout, authentication, and website security.
Where optional analytics or advertising technologies require consent, we will seek appropriate consent before activation.
Further information should be available through our Cookie Policy and relevant cookie preference controls.
31. Third-Party Services
Our website may use third-party providers for payment processing, delivery, hosting, website maintenance, or other operational services.
These providers may operate under their own terms and privacy notices.
The use of third-party service providers does not remove our legal responsibilities under consumer contracts.
We are not responsible for the independent operation of external websites outside our control.
32. Website Availability
We aim to maintain an accessible and functional online shopping website.
Temporary interruptions may occur because of:
Technical maintenance.
Software updates.
Security incidents.
Network interruptions.
Circumstances beyond our reasonable control.
We may make reasonable changes to website functionality when necessary.
Nothing in this section excludes liability that cannot lawfully be excluded.
33. Limitation of Liability
Nothing in these Terms excludes or restricts liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Any other liability that cannot lawfully be excluded.
Subject to these protections, liability will be determined according to applicable law and the circumstances of the claim.
We do not seek to exclude liability for legally recoverable losses that are a foreseeable consequence of our breach of contract.
34. Events Beyond Our Reasonable Control
Certain events outside our reasonable control may affect order fulfilment or delivery.
Examples may include:
Severe weather.
Natural disasters.
Major transport interruptions.
Government restrictions.
Widespread network failures.
Other exceptional disruptions.
Where such circumstances arise, we will aim to communicate relevant information and take reasonable steps to minimise disruption.
Customers retain applicable statutory rights concerning delivery, cancellation, and refunds.
35. Complaints and Dispute Resolution
If you have a complaint concerning a product, payment, delivery, or customer service experience, please contact:
Include your order number and a clear description of the issue.
We aim to review complaints fairly and provide appropriate assistance.
Where a dispute cannot be resolved directly, customers may pursue remedies through the courts or other lawful dispute-resolution procedures available to them.
We will provide information about applicable alternative dispute-resolution arrangements where legally required.
36. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
However, this provision does not deprive consumers of mandatory legal protections or jurisdictional rights that apply in their country of residence.
Nothing in these Terms prevents customers from exercising consumer rights that cannot lawfully be excluded.
37. Changes to These Terms
We may update these Terms to reflect changes in our business operations, website features, services, or legal requirements.
Updated Terms will be published on this page with a revised date.
Changes will not retrospectively alter an existing binding purchase contract without a lawful basis or the customer’s agreement where required.
Customers are encouraged to review the current Terms before placing new orders.
38. Contact Information
For questions about these Terms of Service, please contact:
BRASNETT MODE LTD
Registered Business Address:
4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM
Official Website: https://brasnettmode.net
Customer Service Email: payment@brasnettmode.net
Telephone: +44 7883404547
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
General Response Target: 1–2 business days.
Thank You for Shopping With BRASNETT MODE LTD
We appreciate your interest in our women’s jewellery collection.
Our aim is to offer a clear and convenient online shopping experience, supported by transparent product information, purchasing terms, and customer service.
Whether you are choosing an everyday accessory or a jewellery piece for a special occasion, we want you to feel informed throughout your purchase.
BRASNETT MODE LTD — Jewellery for Every Expression of Style.
© 2026 BRASNETT MODE LTD. All Rights Reserved.