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BRASNETT MODE LTD — We’re Here to Help

Effective Date: October 25, 2026
Last Updated: October 25, 2026

Get in Touch With Us

Welcome to BRASNETT MODE LTD.

We believe that clear communication and accessible customer service are essential parts of a positive online jewellery shopping experience.

Whether you have a question about a necklace, need help selecting a ring size, or would like assistance with an existing order, we are here to help.

Our customer service team aims to provide clear information and practical assistance before and after your purchase.

You can contact us using the details below.

1. Our Contact Information

Company Name: BRASNETT MODE LTD

Official Website: https://brasnettmode.net

Customer Service Email: payment@brasnettmode.net

Telephone: +44 7883404547

Registered Business Address:

4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM

Our registered business address is provided for company identification and correspondence purposes. It is not necessarily a physical retail store, customer collection point, or returns processing location.

2. Customer Service Hours

Our general customer service hours are:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday: Closed

Sunday: Closed

UK Public Holidays: Closed

We aim to respond to general customer enquiries within 1–2 business days.

Messages received outside our normal customer service hours will generally be reviewed during the next available business period.

More complex enquiries may require additional investigation.

3. Product Enquiries

If you have questions about our women’s jewellery collection, please feel free to contact us.

We can assist with available product information concerning:

• Necklaces and pendants.

• Rings.

• Bracelets and bangles.

• Earrings.

• Jewellery sets.

• Product colours and finishes.

• Jewellery materials.

• Available product variations.

• Product dimensions and measurements.

We recommend reviewing the individual product description before purchasing.

If you need additional clarification, please provide the product name or product page link when contacting us.

4. Jewellery Size and Fit Assistance

Choosing the correct jewellery size can help make your shopping experience more convenient.

If you need assistance with ring sizes, bracelet measurements, or necklace lengths, please contact our team.

For sizing enquiries, we recommend including:

• Product name.

• Product link, where available.

• Desired size.

• Specific measurement questions.

Our team can help explain available sizing information.

Please note that jewellery dimensions and sizing may vary between products.

5. Order Enquiries

If you have already placed an order and need assistance, please contact:

payment@brasnettmode.net

Include your order number and the email address used during checkout.

We can assist with enquiries about:

• Order confirmation.

• Order processing.

• Payment status.

• Order changes.

• Cancellation requests.

• Dispatch information.

• Delivery status.

Our standard order processing estimate is 1–3 business days, excluding weekends and UK public holidays.

6. Shipping and Delivery Support

If you have questions about shipping methods, delivery times, or tracking information, our customer service team can assist.

Estimated delivery times depend on the destination and selected shipping method.

For UK orders, estimated transit times are:

Standard Shipping: 3–7 business days after dispatch.

Express Shipping: 1–3 business days after dispatch, where available.

International delivery estimates vary according to destination.

Please review our Shipping Policy for complete delivery information.

If your order is delayed, contact us with your order number so we can review the available shipment information.

7. Returns and Exchanges

We understand that customers may occasionally need to return or exchange jewellery.

BRASNETT MODE LTD offers a voluntary 30-calendar-day return period for eligible products, subject to the conditions described in our Returns & Exchanges Policy.

To request a return or exchange, please email:

payment@brasnettmode.net

Include:

• Your full name.

• Order number.

• Product name.

• Description of your request.

• Photographs, where relevant.

Our team will provide the applicable return instructions.

Statutory cancellation and consumer rights remain unaffected.

8. Refund Assistance

If you have questions about a refund, please contact our customer service team.

For eligible voluntary returns, we aim to initiate approved refunds within 5–10 business days after receipt and assessment, subject to applicable statutory deadlines.

Refunds will normally be made using the original payment method unless another lawful arrangement is agreed.

The time required for funds to appear in your account may depend on your payment provider or financial institution.

Please review our Returns & Exchanges Policy for further information.

9. Damaged, Faulty or Incorrect Items

If your jewellery arrives damaged, faulty, or different from the item ordered, please contact us as soon as reasonably possible.

Provide your order number and a description of the issue.

Photographs of the item and packaging may help us investigate efficiently.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer protection law.

Failure to provide photographs does not automatically remove statutory rights.

10. Payment and Checkout Enquiries

If you experience difficulties during checkout or have a question about a transaction, please contact:

payment@brasnettmode.net

We can assist with enquiries relating to:

• Unsuccessful payments.

• Order payment confirmation.

• Duplicate transaction concerns.

• Refund status.

• Checkout-related questions.

For your security, please do not send complete card numbers, card security codes, banking passwords, or authentication codes through email.

Additional information about payment processing is available in our Secure Payment Policy.

11. Privacy and Personal Information

If you have questions about how we process personal information, or wish to exercise applicable privacy rights, please contact:

payment@brasnettmode.net

We will handle privacy-related requests in accordance with applicable data protection laws.

For more information, please review our Privacy Policy.

12. Contact Form

If a contact form is available on our website, you may use it to submit general enquiries.

A typical contact form may request:

Full Name

Email Address

Order Number (Optional)

Subject

Message

Please provide accurate contact information so that we can respond.

Information submitted through the contact form will be handled in accordance with our Privacy Policy.

13. Feedback and Suggestions

We welcome feedback about our jewellery collection and online shopping experience.

If you have suggestions concerning product information, website navigation, customer service, or order fulfilment, please feel free to contact us.

We value constructive feedback and aim to use it to identify opportunities for improvement.

14. Complaints and Concerns

If something has not gone as expected, please contact us with the relevant details.

We aim to review complaints fairly and provide an appropriate response.

Where a complaint concerns faulty products, delivery obligations, refunds, or another matter covered by consumer law, your statutory rights remain unaffected.

Nothing in this section prevents customers from pursuing lawful remedies.

15. Before Contacting Us

To help us respond efficiently, please provide relevant information about your enquiry.

For order-related questions, the following details may be useful:

• Full name.

• Order number.

• Email address used at checkout.

• Product name.

• Description of the issue.

• Supporting photographs, where relevant.

Please avoid sending unnecessary sensitive personal or financial information.

16. Our Customer Service Commitment

At BRASNETT MODE LTD, we aim to make jewellery shopping straightforward and convenient.

Our customer service approach focuses on:

• Clear communication.

• Accessible contact information.

• Helpful product guidance.

• Transparent shipping information.

• Fair handling of returns and complaints.

• Respect for customer privacy.

• Appropriate assistance before and after purchase.

We appreciate the opportunity to assist customers throughout their shopping experience.

We Look Forward to Hearing From You

Whether you are exploring our jewellery collection for the first time or need assistance with a recent purchase, you are welcome to contact us.

BRASNETT MODE LTD

Customer Service Email: payment@brasnettmode.net

Telephone: +44 7883404547

Official Website: https://brasnettmode.net

Registered Business Address:

4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

BRASNETT MODE LTD — Jewellery for Every Expression of Style.

© 2026 BRASNETT MODE LTD. All Rights Reserved.