Shipping Policy

Effective Date: October 25, 2026
Last Updated: October 25, 2026

1. Introduction

Welcome to BRASNETT MODE LTD.

We understand that when you purchase jewellery online, you want your order to arrive safely, securely, and within a reasonable timeframe.

This Shipping Policy explains how we process, prepare, dispatch, and deliver orders placed through our official website:

https://brasnettmode.net

Our online store specialises in women’s jewellery, including rings, necklaces, bracelets, earrings, and other fashion jewellery accessories.

We aim to provide clear shipping information so that customers can understand delivery options, estimated transit times, shipping charges, and the steps to take if an order is delayed.

Please review this policy before placing an order.

2. Order Processing Time

Orders are normally prepared for dispatch within:

1–3 business days

Business days are Monday to Friday, excluding UK public holidays.

Order processing may involve:

• Reviewing order information.

• Confirming payment status.

• Checking product availability.

• Preparing jewellery items for shipment.

• Packaging products appropriately.

• Arranging collection or dispatch.

Orders placed on weekends or UK public holidays will normally begin processing on the next business day.

Please note: Processing time is separate from the estimated shipping transit time.

3. United Kingdom Shipping

We offer delivery within the United Kingdom, subject to the shipping services available at checkout.

Our estimated UK shipping times are:

These delivery estimates begin after dispatch.

Express delivery availability may depend on the delivery address and the shipping options offered at checkout.

Delivery times are estimates rather than guaranteed arrival dates unless an expressly guaranteed service is offered and agreed.

4. International Shipping

BRASNETT MODE LTD may offer international shipping to selected destinations.

Available shipping countries and methods are displayed during checkout.

Estimated international delivery times are:

These estimates exclude the 1–3 business days required for order processing.

International delivery times may vary depending on customs procedures, local postal services, transportation conditions, and the destination country.

5. Shipping Charges

Shipping charges depend on factors such as:

• Delivery destination.

• Selected shipping method.

• Order contents.

• Parcel weight or dimensions.

• Available delivery services.

The applicable shipping charge will be calculated and displayed during checkout before the customer confirms payment.

Customers will have an opportunity to review the total amount payable, including shipping charges collected by us.

We do not add undisclosed shipping charges after an order has been confirmed.

Any free-shipping promotion, if offered, will be subject to the conditions communicated with that promotion.

6. Shipping Destinations

We ship to the destinations supported by the delivery options available on our website.

Some regions may not be eligible for delivery because of carrier restrictions, customs requirements, or other operational limitations.

If a destination is not supported, the relevant shipping option may be unavailable during checkout.

Customers should verify that their delivery address is complete and accurate before submitting an order.

7. Jewellery Packaging

We recognise that jewellery can be delicate and may require careful handling during transportation.

We aim to prepare orders using packaging appropriate to the nature and size of the products.

Depending on the items purchased, packaging may include protective wrapping or other suitable materials.

Customers should inspect their parcels upon arrival and contact us if an item appears damaged or incorrect.

Specific gift packaging or branded presentation boxes are provided only where expressly stated on the relevant product page or during checkout.

8. Order Confirmation

After placing an order, customers should receive an order acknowledgement at the email address entered during checkout.

This email may include:

• Order number.

• Purchased products.

• Item quantities.

• Order total.

• Billing information.

• Delivery address.

• Selected shipping method.

Please review your confirmation details carefully.

If any information is incorrect, contact our customer service team as soon as possible.

9. Dispatch Confirmation and Tracking

Where tracking is available for the selected shipping service, relevant tracking details may be provided after dispatch.

Tracking information may include:

• Tracking number.

• Delivery provider.

• Tracking link.

• Shipment progress.

• Estimated delivery information.

Some shipping services may provide limited tracking updates.

Tracking information may also take time to become active after the parcel has been handed to the delivery provider.

If you need assistance locating your order, please contact us at:

payment@brasnettmode.net

10. Delivery Delays

Although we aim to arrange timely delivery, delays may occasionally occur.

Possible causes include:

• Severe weather.

• Transportation disruptions.

• Customs inspections.

• Local delivery restrictions.

• Public holidays.

• High seasonal shipping volumes.

• Carrier processing delays.

• Incorrect or incomplete shipping information.

If your parcel has not arrived within the expected delivery period, please contact us with your order number.

We will review the available shipment information and assist with the delivery enquiry.

Your statutory consumer rights remain unaffected.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Please ensure that your delivery details include all necessary information, such as:

• Recipient’s full name.

• Street address.

• Building or apartment number, where applicable.

• City or town.

• Postal code.

• Country.

• Contact telephone number, where required.

If you notice an error after placing your order, contact us immediately.

We will make reasonable efforts to correct the address before dispatch.

Once a parcel has entered the delivery network, changes may not always be possible.

If an order cannot be delivered because of incorrect information, we will assess the circumstances and explain the available options, including any lawful additional delivery charges.

12. Customs Duties and Import Taxes

International orders may be subject to import duties, customs taxes, or other charges imposed by the destination country.

These charges are determined by applicable customs authorities and local laws.

Where import taxes or duties are collected by BRASNETT MODE LTD at checkout, the relevant amounts will be displayed before payment.

Where charges are not collected by us, the customer may be required to pay them directly to the customs authority or delivery provider, subject to the delivery terms disclosed before purchase.

We will provide legally required information about applicable charges and known additional costs.

Customs clearance may also affect international delivery times.

13. Jewellery Shipping Restrictions

Certain destinations may impose import restrictions or special requirements on jewellery, precious metals, gemstones, or related products.

The availability of international shipping may therefore depend on the product and destination.

If an order cannot be fulfilled because of an applicable restriction, we will contact the customer and arrange an appropriate refund where required.

Customers should review any relevant local import requirements before purchasing.

14. Multiple Items and Separate Shipments

Customers may purchase several jewellery items within a single order.

Where practical, products may be packaged and shipped together.

In some circumstances, separate shipments may be necessary because of product availability or fulfilment arrangements.

If an order is dispatched in separate parcels, we will aim to provide relevant shipment information.

Customers will not be charged additional shipping fees for a split shipment initiated by us unless such charges were expressly agreed before purchase.

15. Lost Parcels

If your order has not arrived and you believe the parcel may be lost, please contact us.

Include:

• Your order number.

• Full name.

• Delivery address.

• Email address used at checkout.

• Tracking information, if available.

We will review the available information and investigate with the relevant delivery provider where appropriate.

If the goods have not been delivered in accordance with our legal obligations, we will provide the remedy required by applicable consumer law.

A carrier’s tracking status alone does not automatically determine whether the retailer has fulfilled its delivery obligations.

16. Damaged Parcels or Jewellery

If your jewellery arrives damaged, please contact our customer service team as soon as reasonably possible.

We recommend including:

• Order number.

• Description of the damage.

• Photographs of the affected jewellery.

• Photographs of the packaging, where available.

These details may help us investigate the issue efficiently.

Depending on the circumstances, customers may be entitled to a replacement, refund, repair, or another remedy under applicable consumer protection law.

Failure to provide photographs does not automatically remove statutory rights.

17. Incorrect Items

If you receive an item that does not match your order, please contact us.

Examples may include:

• Incorrect jewellery style.

• Incorrect ring size.

• Incorrect colour or finish.

• Missing items.

• A product different from the description.

We will review the issue and provide an appropriate solution.

Where we have supplied an incorrect product, we will meet our obligations under applicable consumer law, including reasonable return costs where required.

18. Unsuccessful Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may provide further instructions.

Depending on the service, these may include:

• Arranging redelivery.

• Collecting the parcel from a designated location.

• Contacting the delivery provider.

• Providing additional address information.

Customers should follow any reasonable delivery instructions.

If a parcel is returned to us following an unsuccessful delivery attempt, we will review the circumstances and explain the available options.

Any additional charges will be assessed in accordance with the terms disclosed before purchase and applicable law.

19. Delivery Responsibility and Risk

For UK consumer orders, responsibility for goods generally remains with BRASNETT MODE LTD until the goods come into the physical possession of the customer or a person identified by the customer.

An exception may apply where the customer independently commissions a carrier that was not offered by us.

Customers are encouraged to contact us if a parcel is marked as delivered but cannot be located.

We will review the circumstances and fulfil our legal obligations.

20. Statutory Delivery Rights

For UK consumer purchases, unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is formed.

If delivery is not completed within the agreed or legally required period, customers may have the right to request delivery within an additional appropriate period.

In certain circumstances, customers may have the right to cancel the contract without providing an additional delivery period.

Where cancellation is valid because of a failure to deliver, refunds will be provided in accordance with applicable law.

Nothing in this Shipping Policy limits statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

21. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch.

Once an order has shipped, changes may no longer be possible.

Customers may still have applicable statutory cancellation rights or rights under our Returns & Exchanges Policy.

Please refer to that policy for information about return eligibility and refund procedures.

22. Customer Service and Shipping Enquiries

For questions concerning shipping, delivery, tracking, or order status, please contact:

BRASNETT MODE LTD

Registered Business Address:

4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM

Official Website: https://brasnettmode.net

Customer Service Email: payment@brasnettmode.net

Telephone: +44 7883404547

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

The registered business address is provided for company identification and correspondence. It should not be assumed to be a retail store, collection point, or returns processing address.

23. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our delivery services, operational procedures, shipping destinations, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights or alter delivery terms already agreed for an accepted order without a lawful basis.

Customers are encouraged to review this policy before placing new orders.

Delivering Your Jewellery With Care

At BRASNETT MODE LTD, we understand that jewellery is often chosen to complement personal style, mark a special occasion, or become part of an everyday wardrobe.

We aim to make the delivery process clear and dependable, from order preparation to the arrival of your parcel.

If you have any questions about your shipment, our customer service team is available to assist.

BRASNETT MODE LTD — Jewellery for Every Expression of Style.

© 2026 BRASNETT MODE LTD. All Rights Reserved.