Secure Payment

Effective Date: October 25, 2026
Last Updated: October 25, 2026

1. Introduction

At BRASNETT MODE LTD, we understand that security and transparency are essential when shopping online.

Whether you are purchasing a necklace, bracelet, ring, earrings, or another jewellery accessory, we want you to understand how payments are processed and how transaction-related information is handled.

This Secure Payment Policy explains the payment procedures, available security measures, transaction verification, and customer responsibilities associated with purchases made through our official website:

https://brasnettmode.net

We aim to provide a clear and reliable checkout experience while respecting customer privacy and applicable consumer protection requirements.

2. Company Information

Our website is operated by:

Company Name: BRASNETT MODE LTD

Registered Business Address:

4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM

Official Website: https://brasnettmode.net

Customer Service Email: payment@brasnettmode.net

Telephone: +44 7883404547

3. Accepted Payment Methods

The payment methods available for an order are displayed during checkout.

Depending on the payment services enabled on our website, these may include:

• Eligible debit cards.

• Eligible credit cards.

• Supported digital wallets.

• Other payment methods expressly offered at checkout.

The availability of a payment method may depend on the customer’s location, device, currency, and payment provider.

We do not guarantee the availability of a particular payment method unless it is displayed and supported during checkout.

Customers should select one of the available payment options to complete their purchase.

4. Secure Checkout

Our website uses WordPress and WooCommerce to support online shopping.

Payments are handled through the payment processing services integrated with our checkout system.

Depending on the integration, customers may enter payment information through secure payment fields, embedded payment components, or a payment provider’s hosted checkout page.

We aim to maintain appropriate technical and organisational safeguards for our website and payment-related operations.

Customers should verify that they are using our official website before entering personal or payment information.

5. Payment Data Protection

Protecting payment-related information is an important part of our operations.

Depending on the payment integration, sensitive card information may be collected and processed directly by the relevant payment service provider.

BRASNETT MODE LTD may receive limited transaction information, such as:

• Payment status.

• Transaction reference.

• Payment method type.

• Limited card identification information, where provided.

• Refund status.

• Payment dispute information.

We do not request full payment card numbers, card security codes, or online banking passwords through ordinary customer service emails.

The precise handling and storage of payment information depend on the payment provider and the checkout configuration.

6. Encryption and Website Security

We aim to use appropriate security measures to protect information transmitted through our website.

These measures may include encrypted HTTPS connections, access controls, software updates, and other safeguards appropriate to our operations.

Payment service providers may also use encryption, authentication, fraud detection, and additional security technologies.

Although security measures reduce risks, no online transaction system can guarantee absolute protection against every possible threat.

We encourage customers to use trusted devices and secure internet connections when making purchases.

7. Payment Authorisation

When you submit an order, your selected payment method may undergo authorisation or verification.

This process may involve:

• Confirming payment details.

• Checking available funds or credit.

• Verifying transaction information.

• Conducting fraud-prevention checks.

• Requesting additional authentication where required.

A successful payment authorisation does not necessarily mean that the order has been accepted.

Order acceptance is governed by our Terms of Service.

8. Additional Payment Authentication

Some transactions may require additional verification.

Depending on the payment provider and applicable requirements, customers may be asked to confirm a transaction using:

• A one-time verification code.

• Banking application approval.

• Biometric authentication.

• Another supported verification method.

These processes may be used to reduce unauthorised transactions.

Customers should follow the instructions presented by their bank or payment provider.

We will not ask customers to disclose their banking passwords or verification codes directly to our customer service team.

9. Prices, Currency and Charges

Product prices are displayed on our website in the currency indicated for the relevant purchase.

Before payment is confirmed, customers will be able to review the applicable order total, including:

• Product prices.

• Shipping charges.

• Applicable taxes collected by us.

• Any other charges collected by us and disclosed at checkout.

International customers may incur currency conversion fees or other charges imposed independently by their bank or payment provider.

Any such charges are subject to the relevant provider’s terms.

10. Payment Confirmation

After a payment is successfully processed, customers should receive an order acknowledgement using the email address provided during checkout.

Order information may include:

• Order number.

• Purchased jewellery items.

• Order total.

• Payment status.

• Billing information.

• Delivery details.

Please retain your order confirmation for future reference.

If you do not receive an expected confirmation email, check your spam or junk folder before contacting customer support.

11. Failed or Declined Payments

A payment may be declined or unsuccessful for several reasons, including:

• Insufficient available funds.

• Incorrect payment details.

• Card expiration.

• Bank security restrictions.

• Authentication failure.

• Technical interruptions.

• Payment provider restrictions.

If a payment fails, please verify the information entered and follow any instructions from your payment provider.

You may also try another payment method available at checkout.

If you believe a payment was taken but the order was not completed, please contact us before attempting repeated payments.

12. Duplicate or Unrecognised Charges

If you notice an unexpected or duplicate charge associated with an order, please contact:

payment@brasnettmode.net

Include your order number, transaction date, and a description of the concern.

Do not send complete card numbers or security codes.

We will review the available transaction information and assist with the enquiry.

Some pending bank authorisations may appear temporarily before being released by the payment provider.

The time required to release a pending authorisation depends on the relevant financial institution.

13. Fraud Prevention

We may use reasonable fraud-prevention measures to protect customers and our business.

These measures may include reviewing unusual order activity, verifying transaction details, and cooperating with payment service providers.

In appropriate circumstances, we may contact customers for clarification or decline an order before acceptance.

We will handle personal information used for fraud prevention in accordance with our Privacy Policy and applicable law.

14. Refunds and Payment Reversals

Eligible refunds are processed in accordance with our Returns & Exchanges Policy and applicable consumer law.

Refunds will normally be issued to the original payment method unless another lawful arrangement is agreed.

For eligible voluntary returns, we aim to initiate approved refunds within 5–10 business days after receipt and assessment, subject to statutory deadlines.

For statutory cancellations, the legally required refund timeframe takes priority.

Once a refund is issued, the time required for it to appear in the customer’s account may depend on the payment provider or issuing bank.

15. Payment Disputes and Chargebacks

If you have a concern about a payment, we encourage you to contact our customer service team.

We aim to investigate payment-related enquiries fairly and provide relevant information.

Customers may also have rights to dispute transactions through their card issuer or payment provider.

Nothing in this policy restricts lawful chargeback rights, statutory refund rights, or other applicable consumer protections.

Where a formal payment dispute is initiated, we may provide relevant transaction and order information to the payment provider as permitted by law.

16. International Payments

Customers outside the United Kingdom may be able to purchase jewellery using supported payment methods.

International payment availability depends on the options presented at checkout.

Currency conversion, foreign transaction fees, and other charges may be applied by the customer’s bank or payment provider.

Import duties and customs charges are addressed separately in our Shipping Policy.

17. Customer Payment Responsibilities

Customers are responsible for:

• Providing accurate billing information.

• Using payment methods they are authorised to use.

• Reviewing the total order amount before payment.

• Protecting their account credentials.

• Following legitimate payment authentication procedures.

• Reporting suspected unauthorised transactions promptly.

Customers should avoid entering payment information on suspicious websites or through unsolicited messages.

18. Privacy and Payment Information

Personal information collected during checkout is processed in accordance with our Privacy Policy.

This may include information required for:

• Payment processing.

• Order fulfilment.

• Refunds.

• Accounting.

• Fraud prevention.

• Legal compliance.

Payment service providers may process certain information under their own privacy notices and legal responsibilities.

Please review our Privacy Policy for further information about data protection and customer rights.

19. Third-Party Payment Providers

Our website may use external payment service providers to facilitate transactions.

These providers may maintain independent security controls, payment rules, and privacy notices.

The providers available to customers are determined by the payment methods actually enabled on our website.

We do not claim that a particular payment provider processes every transaction unless that arrangement is in place.

Our responsibilities as a retailer remain subject to applicable consumer protection laws.

20. Contact Us About Payments

If you have questions concerning checkout, payment confirmation, failed transactions, refunds, or payment disputes, please contact us.

BRASNETT MODE LTD

Registered Business Address:

4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM

Website: https://brasnettmode.net

Customer Service Email: payment@brasnettmode.net

Telephone: +44 7883404547

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)

Saturday, Sunday & UK Public Holidays: Closed

General Response Target: 1–2 business days.

21. Changes to This Secure Payment Policy

We may update this policy to reflect changes in payment services, website technology, security procedures, or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove statutory consumer rights or alter existing contractual obligations without a lawful basis.

Shop With Confidence

At BRASNETT MODE LTD, we believe that purchasing jewellery online should be a clear and convenient experience.

We aim to provide transparent payment information, appropriate security measures, and accessible customer support throughout the purchasing process.

If you have any payment-related questions, our team is available to assist.

BRASNETT MODE LTD — Jewellery for Every Expression of Style.

© 2026 BRASNETT MODE LTD. All Rights Reserved.