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Return to shopPrivacy Policy
Privacy Policy
Effective Date: October 25, 2026
Last Updated: October 25, 2026
1. Introduction
Welcome to BRASNETT MODE LTD.
At BRASNETT MODE LTD, we respect the privacy of our customers and visitors. We recognise the importance of protecting personal information when customers browse our jewellery collection, place an order, or contact our customer service team.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our online women’s jewellery business.
It also explains the privacy rights available to individuals under applicable data protection laws.
This Privacy Policy applies to our official website:
Please read this policy carefully to understand how personal information is handled.
Where consent is legally required for a particular activity, we will request it separately rather than treating general website use as consent.
2. Who We Are
The website is operated by:
Legal Company Name: BRASNETT MODE LTD
Registered Business Address:
4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM
Official Website: https://brasnettmode.net
Customer Service and Privacy Email: payment@brasnettmode.net
Telephone: +44 7883404547
For personal information processed in connection with our own retail activities, BRASNETT MODE LTD generally acts as the data controller.
If you have questions about this Privacy Policy or the processing of your personal information, please contact us using the details above.
3. Personal Information We Collect
The information we collect depends on how you interact with our website and services.
3.1 Identity and Contact Information
When you place an order, create an account, or contact us, we may collect:
Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Country or region.
Other contact details you voluntarily provide.
3.2 Order and Purchase Information
When purchasing jewellery from our website, we may process:
Order number.
Purchase date.
Jewellery products ordered.
Product variations, including ring sizes, colours, or finishes.
Item quantities.
Order value.
Shipping method.
Delivery information.
Order status.
Return or exchange requests.
Refund records.
3.3 Payment and Transaction Information
Payments are processed through the payment services enabled on our WooCommerce website.
Depending on the payment integration, we may receive:
Payment confirmation.
Transaction reference numbers.
Payment status.
Limited payment method information.
Refund information.
Information necessary to investigate payment disputes.
Full payment card details may be collected directly by the relevant payment service provider.
We do not ask customers to provide complete payment card numbers or card security codes through ordinary customer service emails.
3.4 Technical and Website Usage Information
When you access our website, certain technical information may be processed, including:
IP address.
Browser type.
Device type.
Operating system.
Pages visited.
Website access times.
Referring website information.
Session identifiers.
Cookie information, where applicable.
Approximate location derived from technical information.
3.5 Customer Service Communications
When you contact us, we may retain relevant correspondence, including:
Product enquiries.
Jewellery sizing questions.
Material or care enquiries.
Shipping and tracking requests.
Return and refund communications.
Complaints and feedback.
We use this information to respond to enquiries and maintain appropriate records.
4. How We Collect Personal Information
We may collect personal information through the following methods.
Directly From You
When you complete checkout, create an account, contact customer support, or provide information through website forms.
Automatically Through Website Operations
Certain technical information may be generated when you browse our website or use essential shopping functions.
Through Service Providers
Payment processors, shipping companies, and other providers may share information necessary to complete transactions or provide services.
Through Security and Fraud Prevention Activities
Where permitted by law, information may be processed to investigate suspicious transactions or protect website security.
5. How We Use Personal Information
We use personal information for legitimate business activities and where an appropriate legal basis applies.
These purposes may include:
Processing jewellery orders.
Confirming purchases.
Verifying payment status.
Preparing and dispatching products.
Arranging shipping and delivery.
Providing order tracking information.
Managing returns and exchanges.
Processing refunds.
Responding to customer enquiries.
Maintaining accounting records.
Preventing fraud.
Protecting website security.
Complying with legal obligations.
Sending marketing communications where permitted.
We do not use personal information for purposes incompatible with the original collection purpose unless permitted by applicable law.
6. Legal Bases for Processing
Where the UK GDPR applies, we rely on an appropriate lawful basis for processing personal information.
| Processing Activity | Typical Legal Basis |
|---|---|
| Processing customer orders | Performance of a contract |
| Arranging shipping and delivery | Performance of a contract |
| Handling returns and refunds | Contractual and legal obligations |
| Responding to customer enquiries | Contract or legitimate interests |
| Maintaining tax and accounting records | Legal obligations |
| Protecting website security | Legitimate interests or legal obligations |
| Preventing fraudulent transactions | Legitimate interests or legal obligations |
| Sending optional marketing communications | Consent or another lawful basis where permitted |
| Operating non-essential analytics or advertising technologies | Consent where required and an appropriate data protection basis |
Where legitimate interests are relied upon, we consider whether the processing is necessary and proportionate.
7. Order Processing and Fulfilment
When you purchase jewellery through our website, we process relevant personal information to complete the order.
This may involve:
Receiving the order.
Confirming payment status.
Checking product availability.
Preparing the jewellery items.
Arranging packaging and dispatch.
Sharing necessary delivery information with shipping providers.
Sending order-related notifications.
Handling customer support requests.
Processing returns or refunds where applicable.
Certain information, such as a delivery address, is necessary to fulfil orders for physical products.
If required information is not provided, we may be unable to complete the transaction.
8. WooCommerce Customer Accounts
Our website uses WordPress and WooCommerce technology.
Where customer account registration is enabled, customers may be able to create an account to manage their shopping information.
Account information may include:
Name.
Email address.
Billing and shipping addresses.
Order history.
Account preferences.
Login credentials.
Customers should keep their login information confidential.
If you suspect unauthorised access to your account, please contact us promptly.
9. Payment Processing and Security
Our website may use third-party payment processing services integrated with WooCommerce.
The payment methods available for a particular purchase are displayed during checkout.
Payment providers may process personal and financial information under their own privacy notices and legal responsibilities.
Depending on the integration, we may retain limited transaction information for:
Order administration.
Payment verification.
Refund processing.
Accounting.
Fraud prevention.
Payment dispute resolution.
The exact handling of payment information depends on the services enabled on our website.
We aim to use appropriate security measures to protect information processed through our business systems.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential shopping functions and optional services.
Strictly Necessary Cookies
These may support:
Shopping cart functionality.
Checkout sessions.
Customer authentication.
Website security.
Essential session management.
Functional Cookies
These may remember certain preferences or website settings.
Analytics Cookies
Where enabled, these may help us understand how visitors interact with our website.
Advertising Cookies
Where enabled, these may support advertising measurement or personalised marketing.
Non-essential cookies and similar technologies will be subject to applicable consent requirements.
Where consent is required, visitors should be able to accept or reject optional technologies before they are activated.
Further information should be provided through our Cookie Policy and relevant cookie preference controls.
11. Marketing Communications
We may offer customers the opportunity to receive information about jewellery collections, promotional offers, or other relevant updates.
Marketing communications will be sent only where permitted by applicable law.
Where consent is required, we will request it.
Where a lawful exception applies to marketing existing customers, we will comply with the relevant conditions.
Customers may unsubscribe using the method provided in marketing emails or by contacting us.
Unsubscribing from marketing does not prevent necessary order confirmations, shipping notifications, or customer service communications.
12. Sharing Personal Information
We may share personal information with third parties where reasonably necessary for business operations or legal compliance.
Depending on the services actually used, recipients may include:
Payment Processing Providers
To process payments, refunds, transaction verification, and payment disputes.
Shipping and Delivery Providers
To arrange delivery and provide relevant shipping updates.
Website Hosting Providers
To maintain website hosting, availability, and technical infrastructure.
IT and Security Providers
To support system maintenance, website security, and fraud prevention.
Email and Customer Support Providers
To deliver transactional messages and manage customer enquiries.
Professional Advisers
To obtain legal, accounting, or compliance assistance.
Government and Regulatory Authorities
Where disclosure is required by applicable law.
We aim to share only the information reasonably necessary for the relevant purpose.
Where a third party processes personal information on our behalf, we will seek appropriate contractual safeguards as required by law.
13. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers occur, we will assess the applicable legal requirements.
Where necessary, safeguards may include:
UK adequacy regulations.
The UK International Data Transfer Agreement.
The UK Addendum to approved standard contractual clauses.
Other lawful transfer mechanisms.
The appropriate safeguards depend on the destination, service provider, and circumstances of the transfer.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
Contractual obligations.
Tax and accounting requirements.
Customer service needs.
Legal compliance.
Dispute resolution.
Fraud prevention.
Website security.
| Information Category | General Retention Approach |
|---|---|
| Order and transaction records | Retained as necessary for tax, accounting, and legal obligations |
| Customer account information | Retained while the account remains active or as otherwise lawfully necessary |
| Customer correspondence | Retained as needed to resolve enquiries and related matters |
| Payment records | Retained according to financial and legal requirements |
| Marketing preferences | Retained while relevant to marketing permissions and suppression records |
| Website security logs | Retained according to operational security needs |
| Cookie information | Retained according to the relevant technology settings |
When information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it.
15. Data Security
We aim to implement reasonable technical and organisational measures to protect personal information.
Depending on our website configuration, these may include:
Encrypted website connections.
Access controls.
Secure authentication.
Software and plugin updates.
Website monitoring.
Appropriate backup arrangements.
Restricted access to customer information.
Although we take information security seriously, no internet-based system can guarantee complete protection against every possible security risk.
We review our security arrangements as appropriate to the information processed and the nature of our operations.
16. Your Rights Under UK Data Protection Law
Subject to applicable conditions and exceptions, individuals may have the following rights.
Right to Be Informed
You have the right to receive information about how your personal information is processed.
Right of Access
You may request access to personal information held about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of personal information in qualifying circumstances.
Right to Restrict Processing
You may request restrictions on certain processing activities.
Right to Data Portability
You may request eligible personal information in a structured, commonly used, machine-readable format.
Right to Object
You may object to certain processing activities, including direct marketing.
Rights Relating to Automated Decision-Making
You may have protections concerning certain solely automated decisions that produce legal or similarly significant effects.
These rights are not absolute and may be subject to applicable legal exceptions.
17. Exercising Your Privacy Rights
To submit a privacy-related request, please contact:
Please explain your request and provide sufficient information for us to identify the relevant records.
We may request reasonable identity verification before disclosing or modifying personal information.
We will respond within the deadlines required by applicable law.
Under UK data protection law, requests generally must be addressed without undue delay and normally within one month, subject to permitted extensions in appropriate circumstances.
18. Withdrawal of Consent
Where we rely on consent to process personal information, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where applicable, cookie preferences may be managed through the website’s consent controls.
For other consent-related requests, please contact our privacy email address.
19. Children’s Privacy
Our website is intended for general retail shopping and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances that would violate applicable law.
If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter.
Parents or guardians may contact us with relevant concerns.
20. Third-Party Websites
Our website may contain links to external websites or services.
These third parties operate independently and may have their own privacy policies.
We encourage visitors to review the privacy information provided by those organisations.
We are not responsible for independent data processing activities carried out by organisations outside our control.
21. Privacy Rights for International Customers
Customers located outside the United Kingdom may have additional rights under laws applicable to their location.
Where the EU GDPR or relevant US state privacy laws apply to our processing activities, we will comply with the applicable requirements.
Depending on the law and circumstances, individuals may have rights concerning access, correction, deletion, or certain uses of personal information.
Nothing in this Privacy Policy is intended to remove mandatory privacy protections available under applicable law.
22. Privacy Complaints
If you have concerns about how we process your personal information, please contact us.
We aim to review privacy complaints fairly and respond in accordance with applicable legal requirements.
You may also have the right to lodge a complaint with the UK’s independent data protection regulator.
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Individuals in other jurisdictions may also have the right to contact an appropriate local supervisory authority where applicable.
23. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or legal obligations.
The revised policy will be published on this page with an updated revision date.
Where applicable law requires additional notification or consent, we will take the necessary steps.
We encourage visitors to review this policy periodically.
24. Contact Information
For questions about this Privacy Policy or requests concerning personal information, please contact:
BRASNETT MODE LTD
Registered Business Address:
4 SUNMEAD WALK
CAMBRIDGE
ENGLAND
CB1 9YB
UNITED KINGDOM
Official Website: https://brasnettmode.net
Customer Service and Privacy Email: payment@brasnettmode.net
Telephone: +44 7883404547
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday, Sunday & UK Public Holidays: Closed
General Customer Service Response Target: 1–2 business days.
Statutory privacy requests will be handled within the applicable legal deadlines.
Our Commitment to Your Privacy
At BRASNETT MODE LTD, we value the trust customers place in us when purchasing jewellery online.
We aim to handle personal information responsibly, explain how it is used, and respect the privacy rights of everyone who interacts with our website.
Thank you for visiting BRASNETT MODE LTD.
BRASNETT MODE LTD — Jewellery for Every Expression of Style.
© 2026 BRASNETT MODE LTD. All Rights Reserved.